Monday, April 27, 2009

Free food


Ever have one of those nights out where few things go right, yet you have a great time anyway? That was our dinner Friday night. Nate and I had a very rare date night and went to Texas Roadhouse. We had a Restaurant.com coupon and I was so looking forward to a night out.

When we got the restaurant there was a 60 to 70 minute wait, which we had been expecting. We went shopping and just talked while we waited. Finally we got to our table and they made a big deal about it being my first time. The manager came to welcome me and gave us a coupon for a free appetizer on our next visit.

We ordered our food, got our drinks and I just didn't like mine. There was nothing wrong with it I just didn't care for the flavor. So I asked our server if I could trade it for something else. No big deal. Well, a 1/2 hour goes by and no food, 40 minutes, no food. Finally our server comes by and asks us again what we ordered. We tell him and a minute later he comes back and tells us our order has been lost. The manager comes over apologizes profusely and gives us another $25.00 gift certificate for our next visit. Wow! I'll take it, since we were really enjoying having a chance to just sit and talk anyway.

Our dinner finally came and I cut into my steak that I'd ordered medium... WELL DONE! I couldn't believe it. I didn't want to say anything because they had already been so nice to us. Half the steak was fine so I ate that and enjoyed the rest of my meal. When our poor server came and asked how the meal was, I didn't say anything, but he could tell by the look on my face that something wasn't right. I showed him my steak and he was appalled! He apologized again and the next thing I know he came with our bill $0.00. I told him that definitely wasn't necessary, but he insisted as did the manager who came to our table yet again.

It was a series of misfortunate events, but they were so great about it. I definitely would recommended Texas Roadhouse and we will be going back again!

3 comments:

Angie said...

Woo hoo! Free food is always a bonus! I'll take a series of misfortunate events anytime if my food is free!

Me, Myself and I said...

Wow! It seems like they really treat their customers well there.

Lallie said...

Texas Roadhouse has been in Arizona for awhile. My sister and her husband really love the food but they had a similar experience in Phoenix when they brought some out-of-town visitors--bad service and long waits. But I don't know if they got any free food like you did--way to go!